Frequently Asked Questions

📦 Orders & Shipping Q: How long will my order take to arrive? A: Most items are made to order or shipped from UK-based partners, so delivery times may vary slightly depending on the product. Here's a general guide: Printed clothing & made-to-order items (e.g. apparel, mugs, tote bags): - Processing time: 2–7 business days (this includes printing and packing) - Shipping time: 2–5 business days for UK delivery Typical total delivery time: 4–12 business days. All other items (e.g. accessories, homeware, incense, spiritual goods): - These are typically processed and dispatched within 1–3 business days. - Shipping time: 2–5 business days for UK delivery You'll receive tracking information as soon as your items are dispatched. If you’ve ordered multiple items, they may arrive in separate parcels. 🎨 Product Details & Sizing Q: How do I choose the right size? A: Clothing size guides are available on each product page. We recommend sizing up if you prefer a relaxed fit. Q: Will the colours match what I see on screen? A: We do our best to represent colours accurately, but slight differences may occur due to screen settings or natural fabrics — especially with our undyed, organic pieces which may feature flecks from the original cotton plant 🌾 Q: How do you create your designs? A: We use a mix of AI-powered tools and human creativity to bring Twilight Fae's vibe to life. Each design is guided by intention — and a little digital wizardry. 🌿 Sustainability & Sourcing Q: Are your products sustainable? A: Wherever possible, we choose eco-conscious products — such as organic cotton clothing, recycled materials, and items made using low-waste production methods. However, not every item in our store is fully sustainable. We’re working to increase our offering of ethical and earth-friendly products over time, and we’ll always be transparent about what you're purchasing. Look out for sustainability notes in the product descriptions! 💬 Still have questions? We’re here for you! Reach out any time via hello@twilightfae.co.uk or use the Contact page — and we’ll respond as soon as possible ✨